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Overseas Service Solutions has created over 15,000 FTE positions since it's inception in 1999. The positions were created either through direct placement or indirectly through third party service bureaus. A sampling of assignments is listed below.
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Indian contact center
Initial business plan development, site design and build out, sales and marketing
Partner development with US firm, resulting in creation of 300 agent positions
Developed and implemented plan for entry into Manila market
Screened and qualified potential partner facilities
Negotiated service agreement between the two companies
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US Service Bureau
Brought in to determine best strategy for global customer contact handling
International country and partner development
Developed partnerships with service bureaus in India and Philippines
Relationship has grown to over 8500 seats in partner locations
Original clients included AT&T and Priceline
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US Service Bureau
Developed global service bureau strategy
Screened, evaluated, toured and negotiated relationships with potential partners
Developed partnerships with bureaus in Mexico, India, and Philippines to handle 24x7 DRTV response calls using a ‘follow the sun’ strategy
Assisted in implementation of ‘cloud’ based call routing
Acted as liaison between service bureau and vendors to implement call handling response
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